Terms of service
Terms of Service
Last updated: August 2026
Welcome to Cluren. These Terms of Service ("Terms") govern your use of our website and your purchase of products from Cluren.
By accessing our website or placing an order with us, you agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy.
Please read these Terms carefully before using our website.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us permission to allow any minor dependents to use this website.
You may not use our products or website for any illegal or unauthorized purpose.
You agree not to transmit any harmful code, viruses, or attempt to interfere with the security or operation of our website.
A violation of these Terms may result in termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
Product descriptions, pricing, availability, and other information may be updated or changed without notice.
We make reasonable efforts to ensure that all information on our website is accurate. However, we do not guarantee that all information is always complete, current, or error-free.
3. Product Information
We make every effort to display our products accurately, including colors, images, and descriptions.
However, product colors and appearance may vary slightly depending on your device, screen settings, or lighting conditions.
We reserve the right to limit product quantities or discontinue products at any time.
4. Orders and Payments
When you place an order with Cluren, you agree to provide accurate and complete information.
We reserve the right to cancel or refuse any order due to:
- Product availability issues
- Errors in product pricing or information
- Suspected fraudulent activity
- Other circumstances requiring order review
Once an order has been accepted and sent for fulfillment, we may not be able to cancel or modify the order.
All payments must be completed before orders are processed.
5. Shipping and Delivery
Cluren works with trusted fulfillment partners to process and deliver orders.
Orders may be fulfilled through our distribution partners, including third-party logistics providers.
We make every effort to ensure timely delivery. However, shipping times may be affected by circumstances outside of our control, including:
- Carrier delays
- Weather conditions
- Customs processing
- Other unexpected events
Once your order has been shipped, tracking information will be provided when available.
Please ensure that your shipping address is accurate before completing your purchase.
Cluren is not responsible for delays caused by incorrect shipping information provided by customers.
6. Returns and Refunds
All returns and refunds are handled according to our Return & Refund Policy.
Please review our Return & Refund Policy before purchasing.
You can view our Return & Refund Policy here:
https://cluren.net/policies/refund-policy
7. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Brand names
- Images
- Product descriptions
- Website design
- Text content
is owned by or licensed to Cluren and may not be copied, reproduced, or used without written permission.
8. Third-Party Services
We may use third-party service providers to help operate our business, including payment processing, website hosting, fulfillment, and delivery services.
Your use of third-party services may be subject to their own terms and policies.
9. Shopify
Our store is hosted on Shopify Inc.
Shopify provides the e-commerce platform that allows us to sell products and services to you.
Your information is stored and processed through Shopify according to Shopify's Privacy Policy.
Shopify is not responsible for any transaction between you and Cluren.
10. Limitation of Liability
To the maximum extent permitted by law, Cluren shall not be responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
Our liability is limited to the amount paid by you for the product purchased from Cluren.
11. Governing Law
These Terms and any agreements related to purchases made through our website shall be governed by applicable laws and regulations.
12. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes will become effective immediately after they are posted on this page.
We encourage you to review these Terms periodically.
13. Contact Information
If you have any questions regarding these Terms, please contact us:
Cluren
Email:
service@cluren.net
Website:
https://cluren.net