Refund policy

Return & Refund

Last updated: August 2026

Thank you for shopping with Cluren. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are happy to help with returns and refunds.

1. Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a return:

The item must be unused or gently used.
The item must be in its original condition.
The item must include all original packaging and accessories.

2. How to Request a Return

To start a return, please contact us at:

Email: service@cluren.net

Please provide:

Your order number
The reason for the return
Photos or videos of the product (if there is a quality issue)

Our customer service team will review your request and provide return instructions.

3. Return Shipping

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, we will provide a free return solution or replacement.

Returns Due to Personal Preference

For returns caused by personal reasons (such as change of mind, ordering the wrong item, or no longer needing the product), customers may be responsible for return shipping costs.

Please contact us before sending any return to ensure the correct return process.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund.

Refunds will be issued to your original payment method.

Please allow:

Up to 10 business days for us to process your refund after receiving the returned item.
Additional processing time may be required by your bank or payment provider.

5. Non-Returnable Items

The following items cannot be returned:

Items that have been significantly used or damaged by the customer.
Items without original packaging when required.
Clearance or final sale items (if applicable).

6. Exchanges

If you receive a defective or incorrect item, please contact our customer service team. We will do our best to provide a replacement or another suitable solution.

7. Contact Us

If you have any questions about returns or refunds, please contact: