After-sales Service
After-Sales Service
We don’t stop caring after you click “buy.”
Here’s what you can expect after your Cluren product arrives.
Product Care Tips
A little care goes a long way.
- Stainless steel products – Dishwasher-safe. For hand washing, use mild soap and dry immediately to keep them looking new.
- Collapsible plastic colanders – Dishwasher-safe. Avoid using abrasive scrubbers that may scratch the surface.
- Kitchen shears – Hand wash recommended. Dry thoroughly after cleaning to maintain sharpness.
Got questions about care? Just ask.
Common Questions
Q: My product arrived with a minor scratch. What should I do?
A: For minor cosmetic imperfections, we’re happy to offer a partial refund or exchange. Just email us with photos and your order number.
Q: Can I get replacement parts?
A: Yes. Contact us with your order number and the part you need. We’ll check availability and send it to you if possible.
Q: How do I know if my product is genuine?
A: If you purchased from Cluren.net or our official Amazon store, it’s genuine. If you’re unsure about a purchase from elsewhere, email us and we’ll help you verify.
Q: I lost my order number. Can you still help?
A: Yes. Just email us with the name and email address used for the purchase, and we’ll look it up.
Still Have Questions?
We’re here for you—even months after your purchase.
Email: service@cluren.net
We reply within 24 hours.